Effective from: 16.09.24
Last updated: 16.09.24
Version: 2.5
Please read these Terms and Conditions ("Terms", "Terms and Conditions", "Agreement") carefully before using the website.11croco.com is owned and operated by Hollycorn N.V., a company registered and established under the laws of Curaçao, with registration number 144359 and registered address at Scharlooweg 39, Willemstad, Curaçao. Hollycorn N.V. is licensed and regulated by the Curaçao Gaming Control Board (license no. OGL/2023/176/0095).
Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service.
BY REGISTERING FOR AN ACCOUNT WITH US (your "Account"), OR REGISTERING FOR OR PARTICIPATING IN ANY GAMES, YOU:
- ACKNOWLEDGE THAT YOU HAVE READ THESE TERMS AND CONDITIONS OF SERVICE AND ALL OBLIGATIONS AND RULES THAT MAY BE INCLUDED WITHIN EACH GAME IN WHICH YOU PARTICIPATE ("Rules") (these Terms and Conditions of Service, the terms of any policy incorporated herein, and the Rules are collectively referred to as the "Terms") IN THEIR ENTIRETY;
- AGREE TO BE BOUND BY THE TERMS;
- ARE AUTHORIZED AND ABLE TO ACCEPT THESE TERMS.
11croco.com is a gambling website. Do not connect to it if you are not allowed to gamble for legal, health, moral, religious or psychological reasons. By creating an Account on Our Website, you confirm that You are in a state of mind which allows you to responsibly gamble, in physical conditions to make clear decisions and see their consequences, as well as legally allowed to gamble.
If you don't wish to be bound by the Terms, do not click "I accept" and do not register with your Account. Declining to accept these Terms means you will be unable to participate in Games or use your account. Please, note that these Terms and Conditions constitute an agreement between you and the Company.
1. CHANGES TO TERMS OF USE
1.1 These Terms and Conditions may be modified and/or amended by the Casino at any time when such need occurs with or without prior notice. We will do our best to notify our players of any significant changes by email. However, we do recommend all players to revisit this page regularly and check for possible changes.
1.2 You fully understand and agree to be bound by the terms and conditions contained herein and as they may be amended by Us due to some changes in Casino.
2. WHO CAN PLAY
2.1 The Casino accepts players only from those countries and geographic regions where online gambling is allowed by law. It is the player’s sole responsibility to inquire about the existing gambling laws and regulations of the given jurisdiction before placing bets on the website.
2.2 The Casino accepts strictly adult players (the minimum age is 18) and players who have reached the age specified by the jurisdiction of the player's place of residence as eligible for online gaming. It is the player’s sole responsibility to inquire about the existing laws and regulations of the given jurisdiction regarding age limitations for online gambling.
2.3 If we are unable to confirm that You are of the Legal Age, we may suspend Your account. If You are proven to have been underage at the time You made any gambling or gaming transactions, Your account will be closed, all transactions or bets void. Any winnings, accrued during such time will be forfeited.
2.4 It is entirely and solely Your responsibility to enquire and ensure that You do not breach laws applicable to You by participating in the games. Depositing real funds and playing for real money is subject to the laws of Your country, and it is Your sole responsibility to abide by Your native regulations.
2.5 The Company reserves the right to ask for the proof of age from the player and limit access to the Website or suspend the Player Account to those players who fail to meet this requirement.
2.6 Users from the following countries (“Restricted Countries”) are not allowed to deposit and play real money games:
United States of America, Puerto Rico, Greece, United Kingdom (including any overseas territories), Isle of Man, Jersey, Gibraltar, Spain, France and its overseas territories (Guadeloupe, Martinique, French Guiana, Réunion, Mayotte, St. Martin, French Polynesia, Wallis and Futuna, New Caledonia), Netherlands, Sweden, Israel, Lithuania, Slovakia, Belgium, Dutch West Indies, Angola, Albania, Iraq, Jamaica, Uganda, Pakistan, Islamic Republic of Iran, Panama, Lebanon, Zimbabwe, Mauritius, Nicaragua, Yemen, Central African Republic, Côte d'Ivoire, Sudan, Liberia, Syrian Arab Republic, Cayman Islands, Somalia, Congo, North Korea, Eritrea, Haiti, Sierra Leone, Ethiopia, Myanmar, South Sudan, Burkina Faso, Libya, Mali, Barbados, Rwanda, Czech Republic, Serbia, Cuba, Portugal, Georgia, Hungary, Ukraine, Estonia, Bulgaria, Latvia, Lichtenstein, Poland, Romania, Cyprus or Curacao
The Casino cannot guarantee successful processing of withdrawals or refunds in the event that a player breaches this Restricted Countries policy.
2.7 Players from Sweden are excluded from participation in any bonuses, tournaments, free sweepstakes and other bonuses in accordance with the Swedish gambling act.
2.8 The Casino reserves the right to restrict access to the Website and/or services, forfeit deposit and any winnings accrued, and reserve the right to pursue further legal action for any player who violates these Terms and Conditions.
3. AVAILABILITY OF GAMES
3.1 Please, bear in mind, some games may be unavailable in certain jurisdictions, as required by policies of game providers which may change from time to time.
3.2 Absolute Restriction. NetEnt will not permit NetEnt Casino Games to be supplied to any entity that operates in any of the below jurisdictions (irrespective of whether or not NetEnt Casino Games are being supplied by the entity in that jurisdiction) without the appropriate licenses: Belgium, Bulgaria, Colombia, Croatia, Czech Republic, Denmark, Estonia, France, Italy, Latvia, Lithuania, Mexico, Portugal, Romania, Spain, Sweden, Switzerland, United Kingdom, United States of America.
3.3 Blacklisted Territories. All NetEnt Casino Games may not be offered in the following territories: Afghanistan, Albania, Algeria, Angola, Australia, Bahamas, Botswana, Belgium, Bulgaria, Colombia, Croatia, Czech Republic, Denmark, Estonia, Ecuador, Ethiopia, France, Ghana, Guyana, Hong Kong, Italy, Iran, Iraq, Israel, Kuwait, Latvia, Lithuania, Mexico, Namibia, Nicaragua, North Korea, Pakistan, Panama, Philippines, Portugal, Romania, Singapore, Spain, Sweden, Switzerland, Sudan, Syria, Taiwan, Trinidad and Tobago, Tunisia, Uganda, United Kingdom, United States of America, Yemen, Zimbabwe.
3.4 Blacklisted Branded Games Territories. The following NetEnt Branded Games have some further restrictions in addition to the Blacklisted Territories set out above:
3.4.1 In addition to the jurisdictions set out in paragraph 3, Planet of the Apes Video Slot is not offered in the following territories: Azerbaijan, China, India, Malaysia, Qatar, Russia, Thailand, Turkey, Ukraine.
3.4.2 In addition to the jurisdictions set out in paragraph 3, Vikings Video Slot is not offered in the following jurisdictions: Azerbaijan, Cambodia, Canada, China, France, India, Indonesia, Laos, Malaysia, Myanmar, Papua New Guinea, Qatar, Russia, South Korea, Thailand, Turkey, Ukraine, United States of America.
3.4.3 In addition to the jurisdictions set out in paragraph 3, Narcos Video Slot is not offered in the following territories: Indonesia, South Korea.
3.4.4 In addition to the jurisdictions set out in paragraph 3, Street Fighter Video Slot is not offered in the following territories: Anguilla, Antigua & Barbuda, Argentina, Aruba, Barbados, Bahamas, Belize, Bermuda, Bolivia, Bonaire, Brazil, British Virgin Islands, Canada, Cayman Islands, China, Chile, Clipperton Island, Colombia, Costa Rica, Cuba, Curacao, Dominica, Dominican Republic,El Salvador, Greenland, Grenada, Guadeloupe, Guatemala, Guyana, Haití, Honduras, Jamaica, Japan, Martinique, Mexico, Montserrat, Navassa Island, Paraguay, Perú, Puerto Rico, Saba, Saint Barthelemy, Saint Eustatius, Saint Kitts and Nevis, Saint Lucia, Saint Maarten, Saint Martin, Saint Pierre and Miquelon, Saint Vincent and the Grenadines, Suriname, Turks and Caicos Islands, United States of America, Uruguay, US Virgin Islands, Venezuela.
3.4.5 In addition to the jurisdictions set out in paragraph 3, Fashion TV Video Slot is not offered in the following territories: Cuba, Jordan, Turkey, Saudi Arabia
3.5 Universal Monsters (Frankenstein, the Bride of Frankenstein, Dracula, The Mummy, The Wolf Man, Creature from the Black Lagoon and The Invisible Man), may only be played in the following territories: Andorra, Armenia, Azerbaijan, Belarus, Bosnia and Herzegovina, Georgia, Iceland, Liechtenstein, Moldova, Monaco, Montenegro, Norway, Russia, San Marino, Serbia, Switzerland, Ukraine, Croatia, Macedonia, Turkey, Austria, Bulgaria, Cyprus, Czech Republic, Finland, France, Germany, Greece, Hungary, Ireland, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Peru, Poland, Slovakia, Slovenia, and Sweden.
4. СURRENCIES WE ACCEPT
The website allows playing for the following currencies:
usdt, bch, ltc, eth, btc, doge, xrp, ada, bnb, trx
4.2 The list of the currencies available for a user is based on his country of residence.
4.3 For the purposes of these Terms and Conditions only, exchange rates are calculated as follows
Equivalents:
1 usdt, 0,00242317 bch, 0,01370411 ltc, 0,00031619 eth, 0,00001144 btc, 2,65242685 doge, 1,51211207 xrp, 1,87464206 ada, 0,0016459 bnb, 5,69006543 trx
5. BONUS TERMS
5.1 Bonus Terms and Conditions (https://11croco.com/bonus-terms-and-conditions) are an integral part of these Terms and Conditions. Accepting Terms and Conditions the player thereby accepts both Terms and Conditions and Bonus Terms and Conditions.
6. RULES OF GAMES
6.1 By accepting these Terms and Conditions You confirm that You know and understand the rules of the games offered on the Website. It is at Your discretion to familiarize Yourself with the theoretical payout percentage of each game.
6.2 For Table Games or Live Games maximum bet is 1000 EUR or it’s equivalents according to the casino exchange rates.
6.3 For Slots Games maximum bet is 100 EUR or its equivalents according to the casino exchange rates.
7. DISCLAIMER OF LIABILITIES
7.1 Casino service is provided solely for entertainment purposes.
7.2 Casino service is provided "as it is" and "as available" and with all faults and defects without warranty of any kind. Casino is not responsible for service mismatch to Player’s purposes and/or ideas on how such a service should be provided.
7.3 Casino undertakes to correct all faults in the service as soon as possible, but does not guarantee their absence.
7.4 Casino reserves the right to carry out preventive work in its software and hardware suite with a temporary suspension of the service.
7.5 In the event of force majeure, accidents and failures in the software and hardware suites of third parties cooperating with Casino or the actions of third parties aimed at suspension or termination of operation of Casino, Casino operation can be suspended and all current bets canceled.
7.6 By accepting these Terms and Conditions You confirm Your awareness of the fact that gambling may lead to losing money. The Casino is not liable for any possible financial damage arising from Your use of the Website.
7.7 The Casino is not liable for any hardware or software defects, unstable or lost Internet connection, or any other technical errors that may limit access to the Website or prevent any players from uninterrupted play.
7.8 In an unlikely case where a wager is confirmed or a payment is performed by us in error, the Company reserves the right to cancel all the wagers accepted containing such an error, or to correct the mistake by re-settling all the wagers at the correct terms that should have been available at the time that the wager was placed in the absence of the error.
7.9 If we mistakenly credit Your Player Account with winnings that do not belong to You, whether due to a technical issue, error in the pay tables, human error or otherwise, the amount will remain our property and will be deducted from Your Player Account. If You have withdrawn funds that do not belong to You prior to us becoming aware of the error, the mistakenly paid amount will (without prejudice to other remedies and actions that may be available at law) constitute a debt owed by You to us. In the event of an incorrect crediting, You are obliged to notify us immediately by email.
7.10 The Casino, its directors, employees, partners, service providers:
7.10.1 do not warrant that the software or the Website is/are fit for their purpose;
7.10.2 do not warrant that the software and Website are free from errors;
7.10.3 do not warrant that the Website and/or games will be accessible without interruptions;
7.10.4 shall not be liable for any loss, costs, expenses or damages, whether direct, indirect, special, consequential, incidental or otherwise, arising in relation to Your use of the Website or Your participation in the games.
7.11 You hereby agree to fully indemnify and hold harmless the Casino, its directors, employees, partners, and service providers for any cost, expense, loss, damages, claims and liabilities however caused that may arise in relation to Your use of the Website or participation in the Games.
7.12 You acknowledge that the Casino shall be the final decision-maker of whether You have violated the Casino’s Terms and Conditions in a manner that results in Your suspension or permanent banning from participation in the Website.
7.13 Please, note that the Casino holds no liability for any deceitful actions of the residents of “Restricted Countries” in order to gain access to the website notwithstanding restrictions applied for the website usage by the residents of “Restricted Countries”.
8. USE OF PLAYER ACCOUNT
8.1 You may set up an account by signing up on our Website.
8.2 You may close your account at any time by contacting our support team via email: [email protected].
8.3 You may customize your account on your personal page on the Website by going to the ‘responsible gambling’ section. You may also:
- set limits on your deposits, losses and amounts of spinned money;
- set limit on time spent on our Website;
- set up a "cooling off" period, which means to block your account for a fixed time.
8.4 For various legal or commercial reasons, we do not permit accounts to be opened by, or used from, customers based or domiciled in certain jurisdictions. You may not use the Website and/or the Services if you are located in a prohibited jurisdiction. The fact that the Website is accessible in a prohibited jurisdiction, or that the Website is provided in the official language of a prohibited jurisdiction, shall not be construed as condoning the use of the Website in such prohibited jurisdiction. Any attempt to evade this restriction (e.g. by using a VPN, proxy, or similar service that masks or manipulates the identification of your real location, or by otherwise providing false or misleading information regarding your location, citizenship, or place of residence, or by making bets or wagers using the Website through a third party or on behalf of a third party located in a prohibited jurisdiction) is a breach of these Terms. If it becomes apparent, or we have reasonable grounds to suspect, that you are located in any of the prohibited jurisdictions, this may result in us closing your Account, without any obligation to provide you with advance notice, freezing the funds therein, and providing the applicable details to any relevant authorities and you shall compensate us for any damage or loss resulting therefrom.
9. TERMINATION
9.1 The Casino may terminate this Agreement immediately and without notice if you breach this Agreement, or if it is unable to verify or authenticate any information you provide to us, or upon Gameplay, chat or any player activity whatsoever which is, in our sole discretion, inappropriate and/or in violation of the Rules of Games or Terms provided by Casino.
9.2 If Casino terminates this Agreement under any circumstances, you will lose access to your account. You agree that if the Service or your agreement is terminated or canceled for any reasons or length of time, you are not entitled to any reimbursement or refund of any monies. If you terminate your account, it will be terminated immediately, without refund.
10. ANTIFRAUD
10.1. The Company has a strict anti-fraud policy and utilises various anti-fraud tools and techniques. If the player is suspected of fraudulent actions including, but not limited to:
10.1.1 participating in any type of collusion with other players;
10.1.2 development of strategies aimed at gaining of unfair winnings;
10.1.3 fraudulent actions against other online casinos or payment providers;
10.1.4 chargeback transactions with a credit card or denial of some payments made;
10.1.5 creating two or more accounts;
10.1.6 taking part in any criminal activities including money laundering and any offense with criminal repercussions;
10.1.7 other types of cheating or becoming bankrupt in the country of their residence, the Company reserves the right to terminate such a Player Account and suspend all payouts to the player. This decision is at sole discretion of the Company and the player will not be notified or informed about the reasons for such actions.
10.2 The Casino has zero tolerance to advantage play. Any player who will try to gain advantage of casino welcome offers or other promotions agrees that Company reserves the right to void bonuses and any winnings from such bonuses, for the reasons of:
10.2.1 use of stolen cards;
10.2.2 сhargebacks;
10.2.3 creating more than one account in order to get advantage from casino promotions;
10.2.4 providing incorrect registration data;
10.2.5 any other actions which may damage the Casino.
10.3 The Company reserves the right to inform applicable regulatory bodies of the fraudulent actions performed by the player, other online gaming or gambling operators, other online service providers and banks, credit card companies, electronic payment providers or other financial institutions of Your identity and of any suspected unlawful or improper activity, and You agree to cooperate fully with us to investigate any such activity.
10.4 In the event of any suspicious transactions, Casino reserves the right to suspend or block a player’s Account and withhold funds as may be required by law or the competent Authority.
10.5 By agreeing to the Terms You authorize us to undertake verification checks as we may require ourselves or may be required by the third parties (including, regulatory bodies) to confirm Your identity and contact details in order to prevent money laundering.
10.6 Deposits made into Your account should be commensurate with intended game play. If there is a suspicion of abuse, (e.g. when a deposited amount is not used for an appropriate level of game play and the player requests a withdrawal in relation to that deposited amount; or where the Company suspects that the Player is abusing exchange rate fluctuations), we reserve the right to cancel the respective deposit(s) in part or in full, to retract any costs that may have resulted in conjunction therewith and to close Your account indefinitely. In such instances, Casino further reserves the right to request and obtain satisfactory proof of deposit and additional copies of personal identification prior to processing any withdrawal request, and the processing of such a request shall be entirely at our discretion.
10.7 All transactions made by players on our site are checked to prevent money laundering and all other illegal activity.
10.8 Transferring of funds from one player account to another is not allowed.
10.9 Unfortunately, a limited few make it a habit to abuse our bonus offers. Regular players rarely risk breaking these rules by mistake; You have to have a fraudulent ambition from the beginning in order to cross the line. We assess each breach of our rules individually and we retain the right to, if we determine the breach of any Terms, confiscate all associated winnings and original deposit.
10.10 You shall not corrupt the Website, flood the Website with information so as to cause the Website to malfunction, nor use any features which may affect the function of the Website in any way for example (but not limited to) releasing or propagating viruses, worms, logic bombs or similar. Any multiple submissions or "spam" are strictly prohibited. You must not interfere or tamper with, remove or otherwise alter in any way, any information in any form which is included on the Website.
10.11 Casino will take all reasonable steps to prevent such activities; detect them and the relevant players; and deal with the relevant players appropriately. Casino will not be liable for any loss or damage which You or any other player may incur as a result of collusive, fraudulent or otherwise illegal activity, or cheating, and any action Casino takes in respect of the same will be at our sole discretion.
10.12 If You suspect a person is colluding, cheating or undertaking a fraudulent activity, please report via e-mail: [email protected]
10.13 The casino reserves the right to withhold withdrawals in the event of suspicion or evidence of tampering with the casino system. Criminal charges will be made against any user or other person who manipulates the casino system or attempts to do so. The Casino reserves the right to terminate and / or modify any games or promotions presented on the Website.
10.14 Should You become aware of any possible errors or incompleteness in the software, You agree to refrain from taking advantage of them. Moreover, You agree to report to the Casino any error or incompleteness immediately. Should You fail to fulfill such obligations, the Casino has a right to full compensation for all costs related to the error or incompleteness, including any costs incurred in association with the respective error/incompleteness and the failed notification.
10.15 Casino prohibits Player collusion and does not allow any kind of robots and programmed devices to participate in a game play. Casino reserves the right to void any game play resulting from the use of robots and/or programmed devices.
10.16 In order to make a withdrawal, a Player must wager a deposited amount at least 3 times prior to withdrawal due to higher risk of fraud. This procedure is in line with anti money laundering practices.
10.17 Please note that if You requested a withdrawal, but the sum of bets made since the last deposit is less than five (5) times the size of that deposit, the Casino reserves the right to charge You the costs of transaction processing for deposit and withdrawals. This decision is at sole discretion of the Casino.
10.18 Withdrawal requests are typically processed within 5 business days. However, processing times may vary depending on the withdrawal method and the player's account status.
10.19 The Casino may charge withdrawal fees depending on the chosen withdrawal method. These fees will be displayed before the player confirms the withdrawal request.
10.20 In order to verify a player`s account casino management requires documents (government-issued ID, bank statement, proof of payment, proof of address еtc) in Latin alphabet. If the documents are not in Latin alphabet, a formal notarized translation must be provided.In case a player doesn’t have an opportunity to provide documents in above-mentioned alphabets, the casino reserves the right to freeze the account.
10.21 The casino is not a financial institution and thus should not be treated as such. Your account will not bear any interests and no conversion or exchange services (including fiat-crypto exchange) will be offered at any time.
10.22 In certain cases, including when the system detected suspicious activity and enabled your account automatically or we have a reasonable suspicion that you have breached these Terms, we may suspend Your Account, meaning that Your Account will not be deleted and Your Account balance will remain intact, but you will not be able to perform deposits, place bets or participate in games until the underlying reason of suspension is resolved.
10.23 As a part of KYC procedure at our sole discretion we reserve the right to make a phone call to the number provided in your user account. Withdrawal requests shall be suspended until completion of verification of Your account. We will make reasonable at our sole discretion efforts trying to contact you regarding the completing KYC procedure (including skype verification of account owner), but if we will not able to reach you (by email and/or phone – as may be from case to case at our discretion) in twenty eight (28) days, Your account will be closed due to failure by You to complete the KYC procedure and winnings shall be void and your deposits shall be refunded to you.
10.24 It's the responsibility of the player to ensure that all documents as a part of the KYC process are genuine. Faked, fraudulent documents or not completely reliable user data provided may result in a confiscation of deposits and potential winnings of the player.
10.25 We may cancel or amend a Transaction or void any winnings received due to Collusion, Cheating, Fraud and Criminal Activity, Errors or Omissions, as well because terms set out for Verification of Your Identity.
11. DORMANT ACCOUNTS
11.1 An inactive (dormant) account is a Player Account which a player has not logged into or logged out of for twelve (12) consecutive months. If Your Player Account is deemed to be inactive, the Casino reserves the right to charge a monthly administrative fee of 1% of current account balance but no less than 10 EUR or the equivalent in another currency (or the current balance of Your account, if less) as long as the balance of Your account remains positive.
11.2 You authorize the Casino to charge this fee from Your Player Account on the beginning of the month following the day Your account is deemed inactive, and on the beginning of every subsequent month that Your account remains inactive. The Casino will stop deducting the fee if the account balance is zero or if the account is reactivated.
The Website can only be used for personal purposes and shall not be used for any type of commercial profit.
12. INTELLECTUAL PROPERTY RIGHTS
12.1 The content on Casino website is subject to copyright and other proprietary rights held by Casino or used under license from third party rights owners. All downloadable or printed materials contained on the website may only be downloaded to a single personal computer and can be printed solely for personal and non-commercial use.
12.2 Under no circumstances the use of the website grants the user any rights to the intellectual property (e.g. copyright, know-how or trademarks) owned by Casino or any other third party.
12.3 Any use or reproduction of the trade name, trademarks, logos or other creative materials presented on this site is prohibited.
12.4 You will be solely responsible for any damage, costs or expenses arising out of or in connection with any prohibited activities.
13. COMPLAINTS
13.1 You are free to contact our Customer Support team via LiveChat or email [email protected] according to the instructions found on the Website to give us any complaints regarding our services.
13.2 If You have a problem, You have to describe it in detail as much as possible to speed up its resolution.
13.3 In the event of a dispute, You agree that the results stored on the server are the final proof and cannot be challenged.
13.4 You agree that in order to alert You in the event of a dispute, Casino employees can use any contact details You left on the website.
13.5 Complaints are handled in the support department and escalated in the organization of the Casino in case that support personnel did not solve the case immediately. You shall be informed about the state of the complaint to a reasonable level.
13.6 If the dispute is not resolved on the casino management level, You can contact any independent body, gaming authority or licensing regulator listed on the Website.
13.7 In the event of any dispute, You agree that the server logs and records shall act as the final authority in determining the outcome of any claim. You agree that in the unlikely event of a disagreement between the result that appears on Your screen and the game server, the result that was logged on the game server will prevail, and You acknowledge and agree that our records will be the final authority in determining the terms and circumstances of Your participation in the relevant online gaming activity and the results of this participation.
13.8. These Terms and Conditions shall be governed by and construed in accordance with the laws of Curaçao.
13.9. You irrevocably agree that, subject as provided below, the courts of Curaçao shall have exclusive jurisdiction in relation to any claim, dispute or difference concerning the Agreement and any matter arising therefrom and irrevocably waive any right that it may have to object to an action being brought in those courts, or to claim that the action has been brought in an inconvenient forum, or that those courts do not have jurisdiction. Nothing in this clause shall limit the right of Casino to take proceedings against you in any other court of competent jurisdiction, nor shall the taking of proceedings in any one or more jurisdictions preclude the taking of proceedings in any other jurisdictions, whether concurrently or not, to the extent permitted by the law of such other jurisdiction.
14. REFUND POLICY
14.1. The Casino strives to provide a fair and transparent gaming experience for all players. In the event that a player experiences a technical issue or error that affects their gameplay, the Casino may consider issuing a refund.
14.2. To request a refund, players must contact our Customer Support team via LiveChat or email [email protected].
14.3. If you wish to request a refund, you need to do so within the first 24 hours of the transaction in question for it to be considered (or within 30 calendar days if you claim that another person has gained access to your account). If you’ve made credit card deposits to your account, we reserve the right to process all withdrawal requests up to the total amount of deposits as refunds, against the purchases made. If you’ve withdrawn more funds than what you have deposited, we’ll pay out any additional amounts via another payment option.
14.4. To check the refund, you must provide these documents:
- Photos of both sides of your passport, driver's license, or any other form of ID,
- Proof of address (proof of address would need to be a photo of a paper document posted to you in the last 90 days, it could be eg a government-issued document, a bank document, a bill, or similar.
- Alternatively, you can upload the original PDF of a utility bill, or a bank statement (showing your name and account number if you haven’t uploaded it as proof of address)
14.5. The Casino will review each refund request on a case-by-case basis. The decision to issue a refund will be made at the sole discretion of the Casino
14.6. The processing time for a refund request may take up to 7 business days.
14.7. If a refund is approved, the amount will be credited back to the player's original payment method.
14.8. Prior to any amounts being processed, all bonuses and winnings in your balance will be removed prior to calculation of the refund amount. If it’s the case where any credit card purchases are deemed to carry a bigger than necessary risk for security or legal reasons, by your payment processor or the casino, we will initiate refunds of the transactions in question back to the card, and notify the appropriate authorities and parties.
14.9 The Casino reserves the right to decline refund requests for any reason, including, but not limited to, cases where:
- The player is found to have violated the Casino's Terms and Conditions.
- The player is found to have engaged in fraudulent activity.
- The player's claim is deemed to be unsubstantiated.
14.10 The Casino is not obligated to provide a refund for any lost winnings due to gameplay decisions or strategy choices made by the player.
15. DATA PROTECTION
15.1 The Casino committed to protecting your privacy and personal data. We comply with all applicable data protection laws.
15.2 Your personal data is collected and processed in accordance with our Privacy Policy. Please review the Privacy Policy carefully to understand how we collect, use, disclose, and protect your personal data.
15.3 You are responsible for maintaining the confidentiality of your Account details, including your username, password, and any other information used to access your account. You are responsible for all activity that occurs on your account.
15.4 You can access, update, and correct your personal information at any time by contacting our Customer Support team via LiveChat or email [email protected].
15.5 You have the right to request deletion of your personal information, subject to legal and regulatory obligations.
15.6 The Casino will not sell, rent, or trade your personal information to any third parties. We may share your information with third-party service providers who assist us in providing the Service, but only to the extent necessary to perform their services on our behalf.
15.7 The Casino will take reasonable steps to protect your personal data from unauthorized access, use, disclosure, alteration, or destruction. However, no method of transmission over the internet or method of electronic storage is 100% secure. We cannot guarantee the absolute security of your personal data.
15.8. The Casino will not be liable for any losses or damages resulting from unauthorized access to a Player Account. This reinforces the player's responsibility to secure their account.
16. FORCE MAJEURE
16.1. Any failure or delay in performance by Casino in respect of its obligations of service shall not be deemed a breach of its obligations to you as customer if such failure or delay is deemed by Casino to be caused by force majeure, which shall include but not be limited to:
- Acts of God, including but not limited to earthquakes, floods, hurricanes, tornadoes, fires, and other natural disasters;
- War, terrorism, riots, civil commotion, and other acts of hostility;
- Strikes, lockouts, labor disputes, and other industrial action;
- Government actions, regulations, or orders, including but not limited to changes in law, restrictions on trade, and embargoes;
- Pandemics, epidemics, outbreaks of contagious diseases, or other public health emergencies;
- System failures, including but not limited to power outages, internet failures, and telecommunications failures;
- Cybersecurity attacks, data breaches, or other disruptions to computer systems;
- Unforeseeable events, including but not limited to accidents, explosions, and fires;
- Other events or circumstances that are beyond the reasonable control of Casino and that are not caused by the negligence or willful misconduct of Casino.
16.2. Casino will not accept any liability for any consequences arising out of any such force majeure
17. MISCELLANEOUS
17.1 Casino reserves the right to assign our rights under these Terms and Conditions, in whole or in part, at any time without notice. You may not assign any of your rights or obligations under these Terms and Conditions.
17.2 If any provision of these Terms of Service is or becomes illegal, invalid or unenforceable in any jurisdiction, that shall not affect the validity or enforceability in that jurisdiction of any other provision of these Terms of Service or the validity or enforceability in other jurisdictions of that or any other provision.